Privacy Policy Mawidy App
At Mawidy app, we are committed to protecting your privacy and take great care with your personal
information. This policy will help you understand how we use and protect your data. If you have any
questions, please feel free to contact us at info@mawidy.com. You can also learn more about our
privacy practices and information by visiting our website at mawidy.com.
Please read the following carefully to understand our views and practices regarding your personal data
and how we handle it.
If you are under 18 years old, do not send us any personal information about yourself or anyone else.
By accessing or using the services, you agree to the practices and policies outlined in this Privacy
Policy, and you agree to the collection, use, and sharing of your information as described in this policy.
If you do not agree to this Privacy Policy, you will not be able to use the services. If you are using the
services on behalf of someone else (like your child) or an entity (like your employer), you must declare
that you are authorized by that entity or person to accept this Privacy Policy on their behalf.
1. Introduction Mawidy is a mobile application ("referred to as the app") provided by Innovative
Platform LLC (referred to as "Mawidy" or "we"). The Mawidy app is committed to respecting
the privacy rights of our customers, visitors, and other users of the Mawidy.com website
("referred to as the website") and related websites, applications, and mobile phone applications
associated with the Mawidy app where this Privacy Policy is posted (collectively referred to as
"the services"). We have created this Privacy Policy ("referred to as the Privacy Policy") to give
you confidence as you use the services and to demonstrate our commitment to privacy
protection. This Privacy Policy covers our practices regarding personally identifiable
information ("referred to as personal information") that we collect when you use our services.
This Privacy Policy does not apply to any other web service or digital service that you may
access through the services or any digital services of Mawidy app partners, each of which has
its practices and policies for collecting, storing, using data and policies which may differ from
this Privacy Policy.
Remember that your use of the services is at all times subject to the agreement (as the term
"agreement" is defined in the Terms of Use of the Mawidy app) which includes this Privacy Policy.
2. The Information We Collect Some services require us to know more about you so we can best
meet your needs.
The personal information we collect from you directly We receive personal information from you
directly when you voluntarily provide it to us, including but not limited to the following:
Contact information (such as your email address and phone number) Demographic data (such as your
gender, date of birth, and postal code) Insurance data (such as the insurance company, insurance plan,
member ID, group identifiers, and insurance company ID) Medical data (such as dentists, doctors, or
other health care specialists or professionals or service providers or agents or affiliates of them
(collectively referred to as “health care providers") that you have visited. Medical data also includes the
reasons for your visit, dates of visits, your medical record, and other medical and health information
you choose to share with us) Other identifying information you voluntarily provide us, including but
not limited to, unique identifiers such as passwords and personal information in emails or messages you
send to us
We may also ask you to provide us with additional information - which may be personal information -
except as otherwise stated when requesting that information or based on your consent. If you do not
wish to provide us with any personal information, please note that you can still access and use some of
the services, but features of the services that require your personal information will then not be
available to you.
Information from third-party sources Some third parties, such as our partners and service providers,
may provide us with your personal information, including:
Account information for third-party services: If you interact with a third-party service while using our
services, for example, if you use a third-party service to log into our services (such as Facebook or
Google) or if you share content of our services via a third-party social media service, the third-party
service will send us certain information about you if the third-party service and your account settings
allow such sharing. The information we receive depends on the policies and your account settings in
the third-party service, as the information sent to us is covered by this Privacy Policy.
Information we automatically collect when you use our services
Some information, which may include personal information, is automatically collected when you use
our services, including:
Traffic data: We may automatically collect certain data when you use our services, such as (1) IP
address (2) domain server (3) the type of device used to access the services (4) the web browser used to
access the services (5) the referring pages or sources through which you were able to access the
services (6) geographic location information (7) statistics and other information associated with the
interaction between your browser or device and the services (collectively referred to as “traffic data").
According to applicable law, some of this traffic data may be personal information.
Your personal health information Under the Saudi Health Information Exchange policies "SHIE", some
demographic and health or health-related information collected by the Mawidy app as part of providing
services may be considered "protected and personal health information". When the Mawidy app
receives identifying information about you from health care providers or on their behalf, this
information is considered personal health information. The Saudi Health Information Exchange
policies also provide specific protection methods for the privacy, security, and restriction of your
personal information and how it is used and disclosed. The Mawidy app may use your personal health
information in ways allowed by health care providers. In addition, you may be asked to sign an
electronic authorization ("referred to as Mawidy app authorization"). Your decision to sign the Mawidy
app authorization electronically is entirely voluntary. By signing it, you agree that the Mawidy app may
use and disclose your personal health information in the same way it uses and discloses your other
personal information. These uses and disclosures are described in this Privacy Policy. If any provision
of the Mawidy app authorization conflicts with this Privacy Policy or any other provisions of the
agreement, this provision shall govern only personal health information. If you do not electronically
sign the Mawidy app authorization, your non-health personal information is subject to this Privacy
Policy, and your personal health information is used and disclosed only as permitted by the health care
provider.
3. How We Collect Information We collect information (including personal information and traffic
data) when you use the services and interact with them, and we may collect information from
third-party sources in some cases. The means of collecting this information include the
following: When you use the interactive tools and services of the app's services, such as
searching for health care providers and searching for available appointments with them and
completing health forms ("referred to as health forms") before attending an appointment with a
health care provider. When you voluntarily write your information in free-form boxes through
the services or responses to surveys and questionnaires and the like. If you download and install
some of the applications and software we provide, we may receive information sent from your
device and collect it for the purpose of providing relevant services. This includes the time of
your login and the appropriate time to receive updates or alerts. If you download our mobile app
or use a location-supported browser, we may receive information about your location and
mobile device, as applicable. Obtaining information through cookies, web beacons, analytics
services, and other tracking technologies (collectively referred to as "tracking tools"), as
described below. When you use the "contact us" feature on the website, either by sending an
email or making a phone call.
4. Tracking Tools and Behavioral Advertising and Opt-out Options Tracking Tools We may use
the tools described below to provide our services, advertise them, and better understand users.
Cookies: We use cookies to improve services or customize them and personalize ads by tracking
navigation, measuring performance, and saving authentication status so that you do not need to
re-enter credentials each time. We also use cookies to customize user experiences with services
for analytics purposes and to prevent fraud. A third party places some cookies on your device,
which provides us and third parties with information about your browsing habits (such as your
visits to our services and the pages you visited, and the links and ads you clicked on). However,
we do not control third-party cookies. Web beacons: The information collected by web beacons
allows us to analyze the number of people using the services, using specific publishers' sites or
opening emails - for any purpose - and these signals also allow us to enhance interest-based
advertisements (to be discussed below). Web service analytics: We may use third-party analytics
services in connection with the services - including, for example, recording computer mouse
clicks, movements, and scrolls, and text written on the site. We use the information collected
from these services to help facilitate the services, and these analytics services generally do not
collect personal information unless you voluntarily provide it and generally do not track
browsing habits across web services that do not use their services. Mobile device identifiers:
Like other tracking tools, mobile device identifiers help the Mawidy app learn more about users'
demographic data and internet behaviors to customize and improve services. Mobile device
identifiers can be defined as data stored on mobile devices that may track the mobile device and
data and activities performed by and through it, in addition to the apps installed on it. Mobile
device identifiers allow the collection of personal information (such as access control to media
and address and location) and traffic data.
Behavioral Advertising We may use a type of advertising in which some of our partners use tracking
tools such as cookies and single-pixel beacons and web beacons to collect information about users'
activities
The provided Arabic text is a Privacy Policy for the "Mawidy" application. It outlines the commitment
to protect users' privacy and personal information. The policy explains how user data is collected, used,
and protected. Users under 18 are advised not to submit any personal information. Consent to the
policy is required for service use, including on behalf of another person or entity. The policy covers:
1. Introduction: Mawidy is a mobile application provided by Innovative Platform LLC. The
policy applies to Mawidy's website and related services where it is posted.
2. Information Collection: This includes personal information provided directly by users,
third-party account information, and automatically collected data such as traffic data and health
information as per Saudi Health Information Exchange policies.
3. Information Gathering Methods: Including the use of interactive tools, forms, applications,
tracking technologies, and direct communication methods.
4. Tracking Tools and Behavioral Advertising: The use of cookies, web beacons, web service
analytics, and mobile device identifiers for service improvement, analysis, and targeted
advertising.
5. Use of Information: For service provision, improvement, advertising, and other business
purposes.
6. Sharing of Information: With healthcare providers, health information exchange
organizations, insurance providers, business transfer scenarios, and as required by law.
7. Information Storage, Transfer, and Security: Data may be stored and transferred to various
locations, including outside Saudi Arabia. Account security measures are highlighted.
8. User Choices: Options regarding information disclosure and account management.
9. Data Retention Period: Information is retained as long as necessary for service provision and
legal compliance.
10. Information on Behalf of Children and Others: The application does not intentionally
collect information from children under 18.
11. Third-Party Web Services: Links or content from third-party services are included, with a
disclaimer about their privacy practices.
12. Policy Updates and Changes: Users will be notified of significant changes.
13. Contact Information: For comments, concerns, or questions regarding the privacy policy.
This policy emphasizes user privacy and data protection while describing the collection, use, sharing,
and management of personal and health-related information within the Mawidy application and related
services.